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Navigation FAQs: Off-Campus access to e-Resources at UKZN 

Why is a proxy service needed?

Most of the online UKZN Libraries electronic resources, are restricted by license to registered students, faculty and staff members of the University of KwaZulu-Natal. This restriction is achieved by limiting access to IP addresses that fall within the UKZN IP Domain. This means access is normally unavailable to anyone located "off-campus". The University proxy service allows you to access library resources from off-campus.

What is the proxy service?

The proxy service consists of a proxy server and software that serves as an intermediary between you and the campus network. When you access Library electronic resources from a remote location off-campus the proxy service identifies your computer's IP address as being out of the UKZN Domain. The service provides a webpage for you to enter your LAN username (usually your student number) and password. This user information is then checked against the campus LDAP database and, if valid, it "authenticates" you and authorizes your access to the resources. The service, from that point forward, serves as a "proxy" between your computer and the electronic resources and forwards all your requests for resources.

Do I need to configure my browser software or computer in any way?

Your browser must be set to accept "cookies" (this is usually a browser's default setting). The proxy service uses "cookies" to exchange and store authentication information.

If cookies are turned off you will either receive an error message or you may be required to re-authenticate each time you send a request to an electronic resource. It is also possible that particular databases and electronic resources might use cookies and thus be required for their use.

Do I have to authenticate myself every time I want to access electronic resources?

You have to authenticate yourself each time you first attempt to connect to any of the resources. Upon authentication you will be asked to re-authenticate intermittently.

How do I quit or log out of a session?

You may just shut down or exit (or quit) your browser software. This should terminate your connection and close most sessions although it is possible for some sessions to persist.

Note: Exiting or quitting your browser also serves as a way to prevent unauthorized access via your computer should you have to leave it at any time.

How do I access electronic resources via the proxy server?

Go to the Library webpage and click on electronic resources from the top navigation bar. Select off-campus access from the drop-down menu. Type in your LAN username and password.

What should I do if the proxy service does not work properly?

If your authentication efforts fail, you should first check to make sure that:

  • you are entering your LAN Username and password correctly
  • you have a valid LAN username and password.

If you still experience difficulty, please contact:

The Student Helpdesk for problems with your LAN username and password
Tel: 031-2601171


UKZN staff should contact the ICT helpdesk on Tel: 031-2604000 during office hours only.


Jun 2011                       [With acknowledgement to GSU Library]